We stayed in the Queen room which was nice and I had breakfast included which was decent but handy. The service was pleasant, warm and efficient. The location was perfect, the suite is Leeds casino situated in the centre of the city so it was ideal for travelling to the Bull Ring and the German Market.
I wrote this review before I went to the spa which turned out to be another bad experience. They have a new policy of not turning on the sauna and steam room till 1.30 pm so they were cold.
Good hotel, good service. Great to have a variety of entertainment and food in one complex. Shopping however, was a disappointment with very limited outlets. Overall, a good place to stay for a couple of nights and one full day.
I stayed at the hotel for two nights and overall my experience was positive. The room was clean and spacious, the reception staff was welcoming, and the location was great, close to all the major attractions. The breakfast buffet was also good, with a variety of options to choose from.
Lovely stay for a special occasion made personal by the hotel by a personalised gift on arrival. The room was lovely, modern, well kept and comfortable. It was a high floor with great views through the floor to ceiling windows. The lounge was great with a nice range of canapfois during certain times. The Turkish lady (Nevine?) who was looking after us in the lounge was brilliant, understood our dietary needs and approached us on entry to inform us of what food met our need. She even came to ask us if we wanted to change settings for a better view from the 23rd floor when it was available.
Everything about this hotel is superb. We needed a dog friendly hotel and it certainly is that. But that's not to say that any guests without dogs are aware of them as certain areas are understandably out of bounds to dogs.
The rooms are large with great views over the city, mini fridge, and the usual other facilities, the bed is comfortable and feather pillows. We stayed in a standard room, which could do with refurbishment, it looks dated and had shower over bath and a toilet behind the door in the bathroom. Good overall experience but rooms need to be updated in line with the public spaces.
Even though we travelled a short distance to the Arena it's very easy to navigate your way around...
We were leaving and i unintentionally left the main door open, once i noteced it i was about to go back and close it,she came to the door to close it herself,i told her i was sorry and she gave us a really dirty look and shook her head for disapproval.
Run down place pelo staff to serve customers drinks and food. The lift out of order for the past7 months and pelo repair in site have to 3 floors to poker room and back down to smoke room all the time.
Went to the Broadway for the first time. We were made welcome and had an excellent meal in their restraint.The gaming area is spacious and there is plenty of seating to have a quiet drink away from the tables if you wish.There are also numerous slots with hundreds of games to choose from.
The hotel is located in a prime location and highly accessible from the public transport. The staff is friendly and cooperative and their service was always quick. I would definitely choose to stay at Hyatt next time I am in Birmingham.
Watched a few people empty rubbish out of their cars and dump it on the floor - this was just after arriving and parking up. The multi storey car park was in darkness and had builders yard fencing in front of it. The car park is full of badly parked cars. The mindset of the people here was embarrassing - people eating and dropping food and litter despite standing within a few feet of the bins.
The room has a little kitchen which is an addition, also they have a launderette that you can use for free ???? (just bring you detergent). The breakfast is good as well with variety of pastries, hot and cold drinks, fruits.